About the Role: We are looking for a proactive and customer-focused Customer Service Executive to join our support team. The ideal candidate will be responsible for handling customer interactions across calls, emails, chats, and other channels with professionalism and empathy. This role is office-based, and candidates should be comfortable working from the office full time.

Key Role & Responsibilities

• Handle inbound and outbound customer calls, emails, and chats efficiently
• Provide accurate information about products, services, and company policies
• Resolve customer queries, complaints, and concerns in a timely manner
• Manage escalated customer issues independently and ensure satisfactory resolution
• Maintain detailed records of customer interactions in the CRM system
• Follow up with customers to ensure satisfaction
• Support customers through email ticketing, phone, and WhatsApp
• Collaborate with internal teams to resolve complex issues
• Providing expert technical support to customers
• Answering service queries through phone, email, chat, or self-service tools.
• Take customer feedback and continuously strive for service improvement
• Help build training lessons and improve service delivery systems
• Achieve performance targets and quality metrics

• Skills & Qualifications
• Graduate in any discipline
• Minimum 1 year of relevant experience in customer service or support
• Excellent verbal and written communication skills (English, Hindi, Marathi preferred)
• Additional languages like Telugu, Bengali, Malayalam, Tamil, Kannada are a plus
• Strong listening, problem-solving, and interpersonal skills
• Ability to handle escalations calmly and professionally
• Highly motivated, independent, and able to take initiative
• Focus on enhancing customer experience in every interaction
• Ability to work in a fast-paced office environment
• Basic computer skills (MS Office, CRM systems)
• Strong customer orientation, professional attitude, and empathy
• Desired Qualities
• Positive and proactive problem-solver
• Confident in making decisions independently when needed
• Goal-driven, motivated, and committed to delivering great service
• Detail-oriented with a continuous improvement mindset
• Team player with strong coordination skills

We are looking for candidates who can join as soon as possible.

Interested candidates can email their resume to chintan.s@goldmedalindia.com with a cc to preeti.b@goldmedalindia.com, shubham.kate@goldmedalindia.co.in, hemangi.m@goldmedalindia.co.in .

For more details, please visit our website: https://www.goldmedalindia.com

Position Summary: We are seeking a detail-oriented and proactive Payroll and Compliance Executive to ensure smooth and efficient payroll operations, adherence to statutory compliance requirements, and effective management of employee benefits. The ideal candidate should have strong knowledge of taxation, payroll management, and statutory labour laws including PF, ESIC, and other labour-related regulations.

Key Role & Responsibilities

• Payroll Management:
  • Handle monthly payroll processing, ensuring accuracy in salary calculations, bonuses, deductions, and reimbursements. Maintain payroll records and generate regular payroll reports, ensuring timely and accurate payments to employees.
• Statutory Compliance:
  • Ensure adherence to statutory labour laws and compliance with relevant regulations such as Provident Fund (PF), Employee State Insurance Corporation (ESIC), Professional Tax (PT), and other mandatory requirements.
  • Prepare and submit monthly, quarterly, and annual compliance reports to external authorities, including PF, ESI, PT, and TDS.
• Taxation and Deductions:
  • Maintain accurate records of employee taxation, including TDS deductions and exemptions, ensuring proper documentation and filing.
  • Review and manage employee reimbursements, deductions, and claims in accordance with company policies and tax regulations.
  • Prepare and file tax returns as per applicable laws and ensure tax compliance for employees and the organization.
• Reporting and Data Analysis:
  • Prepare monthly, quarterly, and annual MIS reports related to payroll, deductions, and statutory compliance.
  • Coordinate with external authorities (tax departments, PF/ESI authorities, etc.) for compliance-related matters.

Salary is not a constraint for the right candidate.

This position is based in Malad. We are looking for candidates who can join as soon as possible. The personal interview will be scheduled this week.

Interested candidates can email their resume to shubham.kate@goldmedalindia.co.in with a cc to pravin.mahadevan@goldmedalindia.com .